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#15825 Unilingual /Bilingual French Customer Care Representative - T Fleet Services

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Employer Information

Alexandra McMahon

T Fleet Services


2201 Speers Rd
Oakville , ON




Job Description



January 22, 2018

February 26, 2018


Full-time Permanent

15.00 -17.50








General Information

Job Title

Unilingual /Bilingual French Customer Care Representative



Reports to

T-Fleet Customer Care Supervisor

Salary  Grade


Salary Range

15/hr to start, 17/hr when trained





Scope of the Position

State the overall objective of the job.  It may be helpful to consider how the job contributes to the success of

Tandet or the departments’ success.  Think about why the job exists and what it is supposed to accomplish.

(Should be brief and maximum four sentences).

Reporting to the Customer Care Supervisor, this position is responsible for insuring that all of the T-Fleet customer requirements are met.



Major Responsibilities

While the scope of the position gives an overall understanding of why the job exists, this section consists of a set of categories summarizing responsibilities/activities of the job.  The categories should be accompanied by the percentage of time that is required.

Provides customer service for internal and external customers in a call centre environment

Arranges for scheduled and emergency breakdown repairs and road calls

Liaison between the customer and the sublet vendor or internal shop

Use of various computer and internet programs

Investigation as to whether repair(s) are of a repetitive nature, and if so notify the appropriate Tandet Service personnel

Investigation as to whether repair(s) are due to failure of a warrantable component, and if so notify the appropriate Tandet warranty personnel

Investigation as to whether repair(s) are covered by an O.E.M. warranty, and if so notify the appropriate Tandet warranty personnel

Review RO for any and all anomalies, I.E., overcharges, too much labour time charged on a job, parts too expensive, unnecessary parts replacement, unnecessary repairs, in the case of a wheel torque or re-torque being required that the correct form of documentation and notification were issued, in the case of tires that the correct type and tread pattern were installed

Verify all required Tandet forms are used and filled out accurately

Preparation of RO into a customer invoice, once all the above steps are completed.

General administrative duties









Profile 1:  Education & Training

This factor describes the extent or level of knowledge or training obtained by formal education or outside study that is necessary to achieve normal job performance and proficiency.  Such knowledge is to be considered the minimum education required for performing the position responsibilities.

Secondary school diploma

French/English Bilingual




Profile 2:  Experience

This factor specifies the minimum experience required to perform the job.  This experience can be gained in previous employment in a similar job and/or on the job with the current employer.  Experience in this factor is measured in time periods e.g. 3 – 6 months, 3 – 5 years, 10 – 15 years etc.

1-2 years Technical environment

1-2 years Call Centre experience

Computer literate




Profile 3:  Decision Making & Problem Solving

This factor describes the mental skills and mental effort required to perform the job.  The complexity of decisions and ingenuity required describes the variety and routine involved with assigned tasks and responsibilities, the frequency of problems and the extent to which the work requires analytical ability and exercise of judgment.

Multi-tasking & Problem solving skills required

Profile 4:  Supervisory & Management Responsibility

This factor describes job responsibilities in regards to directing, controlling, and coordinating the efforts of employees – e.g. supervisory, training, management and advisory responsibilities.  This factor also describes the responsibilities for advising management, providing functional advice and control for coordinating activities or groups. 

This factor indicates the number of direct and indirect reports and their position(s).



Profile 5:  Independence of Action

This factor describes the extent and closeness of supervision required and received, as well as the availability and involvement of the immediate supervisor.  Consideration should be given to standard practices, instruction and procedures, as well as built in checks and reports that provide the employees with controls and restricts independence of action.



Profile 6:  Consequence of Error and Budget Responsibilities

This factor describes the responsibility for loss to the organization due to any single error resulting from actions or decisions involving the work function.  This factor includes financial and material responsibility, responsibility for accuracy, and the safety of others.  This factor describes the responsibility for establishing a budget and final accountability for its control.  In some cases, budget responsibility may be indirect or influential.

No budgetary responsibilities

Errors normally have short term consequences, however repetitive errors will have a significant negative impact on customer relations

Job Seekers

This job advertisement has been provided by an employer external to the Regional Municipality of Halton (Halton Region). Halton Region is not responsible for the accuracy, the authenticity and the reliability of the content.

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