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#16716 Retail Store Manager - ZWILLING J.A. Henckels

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Employer Information


ZWILLING J.A. Henckels


, ON


Job Description

Hospitality / Retail

Halton Hills

October 31, 2018


Full-time Permanent


Store Manager


The Store Manager is the driver of total store sales, the customer experience, overall operational excellence and our high performance selling culture. The Store Manager has primary responsibility for the management of the store, including directing the work of direct reports and is responsible for the store’s culture, associate engagement and best in class experience.
Key Responsibilities:
? Manages the overall store
? Leads financial growth of the store, year over year
? Leads the sales floor and drives store results through the store team
? Drives a primary focus on knives as the premier product differentiator and develops a “Best in Class” culture; builds the brand by cultivating loyalty
? Role models, coaches and develops best-in-class selling behaviors
? Sets visual merchandising expectations to brand standards, to ensure brand consistency that impacts the customer experience and maximizes overall business results
? Ensures the operations of the store are executed with excellence
? Accountable for the development of associates’ product knowledge which in turn, enables high performance selling
? Influences and inspires associates to unlock individual potential for extraordinary selling and productivity results
? Owns workforce management, including talent productivity decisions, writing the weekly schedule and ensuring provincial specific compliance
? Accountable for the selection and development of top talent within the total store
? Responsible for the talent life cycle of direct reports, including recruitment, hiring, onboarding, training, development, performance management, terminations and succession planning
? Creating emotionally engaging customer experiences, consistent with the brand vision
? Building customer loyalty through current brand strategies and customer relationship marketing
? Building and growing high performing teams
? Leading change through positivity and a growth mindset
? Upholding positive associate relations that lead to engagement in the brand and the team
? Understanding and leveraging visual merchandising filters to create a compelling store environment that grows sales
? Driving operating fundamentals
? Effectively managing and controlling expenses
? Executing store opening and closing procedures
? Creating an awareness of, and building capability in, loss prevention
? Reinforcing store strategy to reduce shrink
? Managing all activities related to providing a safe work environment
? Understanding, demonstrating and enforcing Company values
? Previous experience leading leaders and associate teams
? Proven ability to lead a pay for performance selling team is preferred
? Demonstrates ability to improve customer satisfaction and drive customer loyalty
? Proven ability to effectively delegate, follow up and communicate with all levels of the organization
? Demonstrates ability to manage complex and competing priorities with time management and organizational skills
? Demonstrates ability to assess talent, coach, develop and manage performance
? Demonstrates business acumen with strong strategic and analytical skills
? Demonstrates excellent visual merchandising skills
? Demonstrates strong product knowledge
? Schedule flexibility to include evenings, weekends, holidays, and non-business hours

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