#17640 Guest Services Agent - Carmen's Group
Hospitality / Retail
February 28, 2020
The Best Western Premier C Hotel by Carmen’s is a chic retreat located in Hamilton. At the heart and soul of the C Hotel’s success is a remarkable team, who have been nationally recognized for their sincere and attentive service, flawless performance and culinary excellence. The Best Western Premier C Hotel by Carmen’s is part of Carmen’s Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests.
If you have the desire to work as a Guest Services Agent in a boutique hotel, and looking to join a team of champions we want to meet you.
AT THE BEST WESTERN PREMIER C HOTEL BY CARMEN’S OUR GUEST SERVICES AGENTS:
Represent the Best Western Premier C Hotel by Carmen’s and drive our culture through daily interactions with our guests throughout all stages of their stay.
Have a passion for hospitality and ensure we exceed the expectations of every guest by providing personalized, courteous and professional customer service.
Are the first point of contact for our guests while working in a busy, vibrant and dynamic environment, on a supporting and energetic team.
This is the perfect opportunity for someone who is looking for a role in the hospitality industry and enjoys interacting with customers on a daily basis. We offer part time opportunities during the daytime as well as weekends. This is a great role for those who are looking to interact with guests and have a willingness to learn in a fast paced, exciting environment.
THE GUEST SERVICES AGENTS AT THE BEST WESTERN PREMIER C HOTEL BY CARMEN’S HAVE THE OPPORTUNITY TO:
Provide a warm, engaging and personalized experience for our guests
Respond to guest requests and inquiries in a timely manner
Promote hotel amenities, rooms and other services available at the C Hotel; provide guests with information such as local attractions and directions as needed
Learn the details and be familiar with the currant available rooms, their location, layout and room rates
Coordinate room status updates with Housekeeping and other departments to ensure up to date room availability
Maintain inventories of room vacancies, reservations and room assignments
Compile and check daily record sheets, guest accounts, receipts and vouchers
Become familiar with the daily activities, events and meetings taking place within the Best Western Premier C Hotel by Carmen’s
Manage and resolve all guest complaints in a professional and courteous manner
Process reservations delivered by telephone, mail, fax, central reservation systems, sales office and travel agents
Participate in efficient pre-arrival, arrival, departure and overall experience for guests
Present statements of charges to departing guests and receive payment; maintain cash float and security of keys
Maintain a professional appearance and demeanor
Exercise good judgment and demonstrate leadership abilities
Drive positive change in the organization
Other duties as assigned
GUEST SERVICES AGENT POSITION REQUIREMENTS:
Friendly, professional and customer service focused
Positive, outgoing and friendly team player
Strong problem solving abilities
Excellent verbal and written communication skills
Ability to build rapport quickly with guests
Ability to work well under pressure in a fast paced environment
Smart Serve Certified
Intermediate level proficiency in Microsoft Suite required
Availability to work during the day and weekends required, night shifts may also be required
Previous experience using a POS system an asset
High School Diploma required, completion of college or university program in hospitality management is considered an asset
Experience as a Guest Services Agent an asset
Experience using OPERA considered an asset
WHAT CAN WE OFFER?
Competitive wage package
Flexible work schedule
Staff recognition, years of service rewards
Participation in staff events
Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community
Carmen’s Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen’s Banquet Centre, The Best Western Premier C Hotel by Carmen’s, The Lakeview by Carmen’s, and The Hamilton Convention Centre by Carmen’s. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.
Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.
This job advertisement has been provided by an employer external to the Regional Municipality of Halton (Halton Region). Halton Region is not responsible for the accuracy, the authenticity and the reliability of the content.