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Customer Service Representative / Inside Sales Representative

Full-Time, Permanent Position

Roma Fence is looking for a full-time Customer Service Representative/Inside Sales Representative.  The ideal candidate will have strong customer service skills and problem solving abilities as well as exceptional communications skills.

 

Job Description

Inside sales: Generate sales and ensure appropriate materials are given to customers

Respond to customer inquiries and provide follow-up to assure solutions

Handle inquiries from customers through inbound calls and walk ins

Make outbound calls to existing clients to promote selling opportunities

Process billing and payments

Maintain relationships with customers to understand their requirements and develop solution(s) to best meet their needs

Assist with daily administrative work: data entry, filing, copying, etc

Assist with contract administration

Maintain a high level of communication with all internal and external channels

Other duties as assigned.

Working Hours

Monday – Friday, 8:00am to 5:00pm / 2 Saturdays per month, 8:00am – 2:00pm

Requirements

2-4 years of customer service experience (within a construction environment is an asset)

Sales experience is an asset

A friendly and professional phone disposition

Excellent communication, interpersonal and organizational skills

Punctual and reliable

Ability to multi-task and attention to detail

Must have a team-oriented work approach with the ability to work independently

Intermediate computer skills (Word, Excel & Outlook)

 

How to Apply: Please send in your resume and a cover letter to:

            Email: hr@romafencegroup.com,

          

The Roma Fence Group of Companies is an equal opportunity employer and values diversity in our workplace. Reasonable accommodation is available upon request throughout our recruitment and selection process.