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#18522 Membership Representative - Royal Botanical Gardens

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Employer Information

Neil Parle

Royal Botanical Gardens


680 Plains Road W,
Burlington, ON
L7T 4H

9055271158 Ext: 250


Job Description

Sales / Customer Service


January 17, 2022

February 28, 2022



Part-time Contract - On-going




Located at the head of Lake Ontario and within the municipalities of Burlington and Hamilton, Royal Botanical Gardens (RBG) is the largest botanical garden in Canada and one of the nation’s earliest nature sanctuaries. Comprising some 2700 acres of protected wetlands, botanical collections, parkland and display gardens, and within easy access of millions of nature-starved urban citizens, RBG dedicates its expertise in horticulture, conservation, science and education to connect people, plants and place for the purpose of nurturing and preserving healthy growing life on our planet. RBG directs its efforts, and seeks the support of individuals and organizations, to realize its vision of a world in which everyone is awake to the beauty, diversity and necessity of plants, and from that consciousness more actively works together to protect and preserve plant species and habitats and, by extension, our planet. 

Royal Botanical Gardens is looking for energetic, customer-oriented people to add to our Membership team. As a Membership Representative you will be a friendly and knowledgeable ambassador for the Gardens and the first point of contact on-site for membership inquiries and sales.  

Hours: 5-25 hours per week. Evenings, alternating weekends statutory holiday shifts are required.

Expected Starting Date: Immediately 


Reporting to the Membership Manager, the Membership Representative is responsible for:  

Providing excellent customer service to RBG members and potential members, in  person or by phone  

The frontline fulfillment of membership sales and renewals  

Maintaining, updating and creating new member accounts in database system  

Processing cash, cheque, debit and credit card transactions  

Tracking member admissions at RBG Main Centre  

Daily reporting of membership sales and admissions  

Daily reconciliation of sales  

Development administrative support as required, filing, various data entry, mailings etc.  

Other duties as assigned  


The successful candidates must possess the following qualifications and requirements:  

A minimum of 3 to 5 years customer service experience  

A minimum of 3 to 5 years sales experience  

Working knowledge of MS Office and Office 365  

Excellent communication and problem-solving skills  

Must be organized and have a high level of attention to detail  

Ability to multi-task and make appropriate decisions when challenged  

A responsible, mature, outgoing team player who can work well as part of a team and with little supervision  

An ability to speak informatively about botany/horticulture is an asset  

Working knowledge of The Raiser’s Edge Database System is considered an asset  

Must have a valid class G driver’s license  

CPR and first-aid certification is an asset  

Ability to speak a second language is an asset  

A Police Record Check will be required of the successful applicant at their expense  

Must provide proof of vaccination status 

Please submit applications to www.rbg.ca with a cover letter and resume saved as one pdf file.

RBG is an equal opportunity employer and is committed to fair and accessible employment practices. Upon request, suitable accommodations are available under the Accessibility for Ontarians Act.  

We thank all applicants however, only those selected for an interview will be contacted.  

Job Seekers

This job advertisement has been provided by an employer external to the Regional Municipality of Halton (Halton Region). Halton Region is not responsible for the accuracy, the authenticity and the reliability of the content.


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