#18522 Membership Representative - Royal Botanical Gardens
Sales / Customer Service
January 17, 2022
February 28, 2022
Part-time Contract - On-going
Located at the head of Lake Ontario and within the municipalities of Burlington and Hamilton, Royal Botanical Gardens (RBG) is the largest botanical garden in Canada and one of the nation’s earliest nature sanctuaries. Comprising some 2700 acres of protected wetlands, botanical collections, parkland and display gardens, and within easy access of millions of nature-starved urban citizens, RBG dedicates its expertise in horticulture, conservation, science and education to connect people, plants and place for the purpose of nurturing and preserving healthy growing life on our planet. RBG directs its efforts, and seeks the support of individuals and organizations, to realize its vision of a world in which everyone is awake to the beauty, diversity and necessity of plants, and from that consciousness more actively works together to protect and preserve plant species and habitats and, by extension, our planet.
Royal Botanical Gardens is looking for energetic, customer-oriented people to add to our Membership team. As a Membership Representative you will be a friendly and knowledgeable ambassador for the Gardens and the first point of contact on-site for membership inquiries and sales.
Hours: 5-25 hours per week. Evenings, alternating weekends statutory holiday shifts are required.
Expected Starting Date: Immediately
Reporting to the Membership Manager, the Membership Representative is responsible for:
Providing excellent customer service to RBG members and potential members, in person or by phone
The frontline fulfillment of membership sales and renewals
Maintaining, updating and creating new member accounts in database system
Processing cash, cheque, debit and credit card transactions
Tracking member admissions at RBG Main Centre
Daily reporting of membership sales and admissions
Daily reconciliation of sales
Development administrative support as required, filing, various data entry, mailings etc.
Other duties as assigned
The successful candidates must possess the following qualifications and requirements:
A minimum of 3 to 5 years customer service experience
A minimum of 3 to 5 years sales experience
Working knowledge of MS Office and Office 365
Excellent communication and problem-solving skills
Must be organized and have a high level of attention to detail
Ability to multi-task and make appropriate decisions when challenged
A responsible, mature, outgoing team player who can work well as part of a team and with little supervision
An ability to speak informatively about botany/horticulture is an asset
Working knowledge of The Raiser’s Edge Database System is considered an asset
Must have a valid class G driver’s license
CPR and first-aid certification is an asset
Ability to speak a second language is an asset
A Police Record Check will be required of the successful applicant at their expense
Must provide proof of vaccination status
Please submit applications to www.rbg.ca with a cover letter and resume saved as one pdf file.
RBG is an equal opportunity employer and is committed to fair and accessible employment practices. Upon request, suitable accommodations are available under the Accessibility for Ontarians Act.
We thank all applicants however, only those selected for an interview will be contacted.
This job advertisement has been provided by an employer external to the Regional Municipality of Halton (Halton Region). Halton Region is not responsible for the accuracy, the authenticity and the reliability of the content.